Deskside & TechBar Support
- Provide in-person and remote deskside support for end users, including issue resolution for laptops, desktops, mobile devices, printers, and peripherals.
- Operate the onsite TechBar to provide walk-up support, device troubleshooting, and user guidance.
- Troubleshoot OS and software issues across Windows 10/11 and Microsoft 365 environments.
- Perform IMACD tasks related to end-user hardware and software.
- Maintain accurate documentation of incidents, service requests, asset movements, configurations, and procedures in the ITSM platform (e.g., ServiceNow).
- Contribute to knowledge base articles and IT process improvements. knowledge of:
o Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP)
- Excellent troubleshooting, customer service, and communication skills.
- Ability to work independently and manage priorities. Proficiency in English and/or language mentioned in the selection criteria both spoken and written. When certain knowledge and/or experience is requested in the selection criteria, this should become clear from the resume, making it possible to evaluate whether the criteria are met or not. Just a listing of, for example, knowledge on systems does not suffice. The degree of experience should be clearly stated. The work experience in the resume should be specified with month and year, for example: Aug 2002 – Dec 2009. Any education and training should be specified with the year in which it has been taken, also stating whether the diploma/certificate has been awarded or not. In case you do not meet the resume requirements mentioned above, your proposal will not be processed.